Frequently Asked Questions

08 / Zero Eight (Zero Eight Native Private Limited) is designed around an oversized fit.

If you are unsure about sizing, we recommend choosing one size down from your regular size. For example, if you usually wear M, you may choose S with us for a more balanced oversized look. If you prefer a more relaxed and loose fit, you can stay with your regular size or size up depending on your style preference.

We also recommend checking the Size Chart available on each product page before placing your order. The size chart includes detailed measurements to help you choose the best fit.

To maintain the quality, color, and life of your T-shirt, please follow these care instructions:

• Machine wash with cold water.
• Wash with similar colors.
• Do not use bleach.
• Avoid dry cleaning.
• Air dry naturally.
• Do not tumble dry on high heat.
• Do not iron directly on the print.
• Iron inside out if needed.

Using cold water helps reduce color bleeding and shrinkage.

Our new designs and collections are usually announced first on our official Instagram page: @zeroeightfashions

We recommend following us on Instagram to stay updated on upcoming drops, launch dates, limited releases, and restocks if applicable.

Once a drop is live, the products will be available for purchase on our official website.

A pre-order allows you to reserve a product before it is ready for immediate dispatch.

If a product is marked as Pre-Order, the expected shipping or dispatch date will be mentioned in the product description.

Please read the product description carefully before placing a pre-order. Pre-order products will be shipped only according to the timeline mentioned on the product page.

We deliver across India and internationally to serviceable countries and locations.

Domestic delivery is available across India, subject to courier serviceability. International delivery is available to selected countries, subject to courier availability, customs clearance, and local delivery rules.

All online orders are shipped from our fulfilment centre located in Hyderabad, India.

For domestic orders within India, shipping charges, if applicable, will be shown at checkout before payment.

International orders may have additional shipping charges based on the destination country, product weight, and delivery method. These charges will be displayed at checkout before you place the order.

Please note that international customers may also be responsible for customs duties, import taxes, or local charges as applicable in their country.

No. At the moment, we do not offer store pickup.

All orders placed online will be shipped to the delivery address provided at checkout.

We usually process and ship orders within 24 to 48 working hours after order confirmation, unless the product is marked as a pre-order or has a specific dispatch date mentioned.

Estimated delivery timelines:

• India orders: 2 to 5 working days after dispatch.
• International orders: 5 to 10 working days after dispatch, subject to customs and courier timelines.

Please note that delivery timelines are estimates and may vary due to courier delays, public holidays, weather conditions, customs clearance, or other factors beyond our control.

We work with trusted third-party courier partners and shipping aggregators.

The courier partner is assigned based on your delivery pin code, serviceability, shipment weight, and fastest available delivery option.

Our shipping partner will choose the most suitable courier to deliver your order at the earliest possible time.

Once your order is shipped, you will receive tracking details through email, SMS, WhatsApp, or another available communication channel.

The tracking details may include:

• Tracking number
• Courier partner name
• Tracking link
• Estimated delivery status

Please check your spam or promotions folder if you do not see the tracking email in your inbox.

For international orders, tracking details will be shared once the shipment is dispatched and confirmed by the courier partner.

In rare cases, shipment may be delayed due to logistics, stock verification, quality check, high order volume, public holidays, or operational reasons.

If your order is confirmed, our team will make every reasonable effort to dispatch it as soon as possible.

You can contact us with your Order ID if you need support.

Delivery dates are estimated and may sometimes change due to courier delays, weather conditions, public holidays, remote location delivery, customs clearance, or other logistics-related issues.

If your order is delayed, please contact us and our team will help coordinate with the courier partner.

Yes, international orders may be subject to additional import duties, customs charges, taxes, or local levies once the shipment reaches the destination country.

These charges are decided by the customs authority of the destination country and must be paid by the customer.

08 / Zero Eight does not control these charges and cannot predict the exact amount in advance.

If customs charges are not paid or if the customer refuses to accept the shipment, the order may be returned, delayed, abandoned, or destroyed by customs. In such cases, shipping charges, return charges, customs penalties, or product costs may not be refundable.

We recommend checking with your local customs office before placing an international order.

Once your order is placed successfully, you will receive an order confirmation with your Order ID. Example: #55555

After your order is shipped, you will receive tracking details through email, SMS, WhatsApp, or another available communication channel.

Please check your spam or promotions folder if you do not receive the email in your inbox.

No problem. You can contact us through WhatsApp or email, and our team will assist you.

Please share:

• Product name
• Size
• Color, if applicable
• Quantity
• Full name
• Shipping address
• Contact number
• Email ID

Our team will guide you through the order process.

Orders can be modified only if they are still in Unfulfilled status.

Once the order is processed, packed, AWB is generated, or handed over to the courier partner, it cannot be cancelled or modified.

For any urgent changes, email us immediately at: reach@zeroeight.in

Email subject line: Order Modification Request: [Order ID]

You may request changes related to:

• Size
• Product
• Quantity
• Shipping address

Changes are subject to order status, product availability, and approval from our team.

Delivery address changes are possible only if your order is still in Unfulfilled status.

Once the AWB is generated or the order is handed over to the courier partner, the delivery address cannot be changed.

To request an address change, email us immediately at: reach@zeroeight.in

Email subject line: Address Change Request: [Order ID]

Please include the updated address clearly in your email.

To use a gift card, enter the gift card code at checkout before completing payment.

The gift card value will be applied to your eligible order amount.

Gift cards can be used only on eligible purchases through our official sales channels.

Your gift card may not work if:

• The validity period has expired.
• The code has already been used.
• The code was entered incorrectly.
• The gift card is not applicable to the selected product.
• The gift card is not valid for the current sales channel.

Gift cards are usually valid for 6 months from the date of issue, unless stated otherwise.

Please make sure to use your gift card before it expires.

For online purchases, we accept available payment methods shown at checkout, which may include:

• Credit card
• Debit card
• UPI
• Net banking
• Wallets
• Other online payment options
• Cash on Delivery, if available

Cash on Delivery availability may depend on location, order value, and internal approval.

08 / Zero Eight focuses on limited drops and exclusive designs.

In many cases, once a design or size is sold out, it may not be restocked. This helps us maintain exclusivity and keeps every drop special.

We recommend following our Instagram page and checking our website regularly for new drops and future releases.

We recommend using a delivery address where someone is available to receive the order.

If no one is available, the courier partner may attempt delivery again. After repeated failed delivery attempts, the order may be returned to us as Return to Origin (RTO).

To avoid this, contact us as early as possible at: reach@zeroeight.in

Please mention your Order ID and expected availability.

If the order has not yet been dispatched, we may try to hold the shipment or assist you based on order status.

If you receive a faulty or damaged product, please email us within 48 hours of delivery at: reach@zeroeight.in

Email subject line: Damaged Product: [Order ID]

Please include:

• Order ID
• Clear photographs of the product
• Photographs of the packaging
• Invoice or order confirmation
• Unboxing video, if available or requested

Once verified, our team will guide you with the next steps. Depending on the case, we may arrange a replacement, exchange, or credit note as per our policy.

If your order has an incorrect or missing item, please email us within 48 hours of delivery at: reach@zeroeight.in

Email subject line: Incorrect / Missing Item: [Order ID]

Please include:

• Order ID
• Photos of the product received
• Photos of the packaging
• Invoice or order confirmation
• Unboxing video, if available or requested

After verification, our team will assist you with the appropriate resolution.

Yes. We offer an exchange window of 7 calendar days from the date of delivery for eligible online orders.

To place an exchange request, please email: reach@zeroeight.in

Email subject line: Exchange Request: [Order ID]

Exchange requests must be raised within 7 days of receiving the product.

All exchange products will go through a quality check before approval.

We reserve the right to reject an exchange if:

• The product has been used.
• The product has been washed.
• The product is damaged.
• The product has stains, perfume, or signs of wear.
• Original tags are missing.
• Original packaging is missing.
• The invoice or order confirmation is missing.
• The exchange request is raised after 7 days.
• Any instruction tag, button, or label is removed.

Products must be returned in unused, unwashed, undamaged, and saleable condition.

Once we receive the returned product, it will go through a quality check.

After approval, the exchange will usually be processed within 7 to 10 business days.

The timeline may vary depending on product availability, courier timelines, and inspection status.

We do not offer cash refunds or refunds to the original payment method for regular return or exchange requests.

Due to the limited quantities we produce, all orders are considered final once confirmed.

Approved returns or exchanges may be processed through a Gift Card / Credit Note / Promo Code, as per our Refund & Exchange Policy.

In rare cases where payment is deducted but the order is not generated, or where a transaction fails, an automatic refund may be initiated to the original payment source within 5 to 7 business days, subject to payment gateway timelines.

For support, email us at: reach@zeroeight.in

Yes. To request a GST invoice, email us at: reach@zeroeight.in

Please include:

• Order ID
• Registered name
• GST number
• Billing address
• Business name, if applicable

Our team will assist you with the invoice.

For custom design requests, please email us at: reach@zeroeight.in

Email subject line: Custom Design Request

Please include your design idea, quantity, size requirements, timeline, and any reference images if available.

Our team will review the request and get back to you.

You can reach us through the following channels:

Contact Number: +91 9090808008 WhatsApp: +91 9090808008 Email: reach@zeroeight.in Order Support: orderreach@zeroeight.in Website: www.zeroeight.in Instagram: @zeroeightfashions

Customer support availability: Monday to Friday: 10:00 AM to 6:00 PM IST Closed: Saturdays, Sundays, and public holidays